Rolling Stock, Conventional Cargo, and Flatrack Cargo Claims

In order to expedite your claim, please fill out the following Online Claim Form (required). Please be specific in describing where and what damages you are claiming. ***Please Note*** Concealed or non-apparent damage must be reported to 澳博体育app下载 Claims Department within 3 calendar days of pick up. For more information regarding liability and time limits to file a claim please see MNC Terms and Conditions.

Documentation required supporting your claim:

• A letter indicating the damage you are claiming to include a specific dollar amount
• A repair estimate for the damage being claimed
• 澳博体育app下载 Shipment/Booking number
• Contact information including e-mail address, mailing address, and day time phone number
• If a mechanical issue, a statement from the mechanic
• Photos of the damage (if applicable)
• Any other documentation you feel will support your claim
• A copy of your delivery survey noting damages prior to out-gate

If your cargo was received in Hawaii, Guam, or any of the Micronesian or Marshall Islands please send your claim documentation to one of the following:

Email: claimshawaii@szfumet.com
Fax Number: 808-841-2407

All faxes will be transmitted in black and white only. It is not recommended to fax photos.

If your Cargo was Received on the West Coast, please mail your claim documentation to:

Email: claimsmainland@szfumet.com
Fax Number: 510-628-7382

All faxes will be transmitted in black and white only. It is not recommended to fax photos.